Shipping & Returns
At The Centre Stone, we want you to shop with confidence. Review our shipping and returns policies below.
Shipping Policy
Worldwide Shipping
We ship lab-grown diamond jewelry worldwide from Dubai, United Arab Emirates. Whether you're in the UAE, Europe, Asia, Americas, or anywhere else, we'll deliver your precious jewelry safely to your door.
Shipping Methods & Timeframes
Standard Shipping (5-10 business days):
Free for orders over AED 1,000 / $275 USD
Tracked and insured delivery
Express Shipping (2-5 business days):
Available for an additional fee
Priority handling and faster delivery
Custom Orders:
Production time: 3-6 weeks
Shipping time: Additional 5-10 business days
Order Processing
Orders are typically processed within 1-2 business days. You'll receive a confirmation email when your order is placed and another email with tracking information once it ships.
Tracking Your Order
All shipments include tracking numbers. You'll receive tracking information via email and can monitor your package's journey in real-time.
Packaging
Your jewelry arrives in elegant presentation packaging:
- Premium jewelry box
- Certificate of authenticity
- Care instructions
- Secure, discreet outer packaging
- Full insurance coverage
Customs & Duties
International orders may be subject to customs duties and taxes based on your country's regulations. These fees are the responsibility of the recipient and are not included in our pricing.
Shipping Restrictions
We ship to most countries worldwide. If you're unsure whether we ship to your location, please contact us before placing your order.
Returns & Exchanges Policy
30-Day Return Policy
We want you to love your purchase. If you're not completely satisfied, you may return unworn, undamaged items within 30 days of delivery for a full refund or exchange.
Return Eligibility
Eligible for Return:
- Unworn jewelry in original condition
- Original packaging and all accessories included
- Certificate of authenticity included
- Returned within 30 days of delivery
- Ready-to-ship items (non-custom)
Not Eligible for Return:
- Custom-designed or personalized jewelry (unless defective)
- Worn or damaged items
- Items without original packaging
- Earrings (for hygiene reasons)
- Items returned after 30 days
How to Initiate a Return
Step 1: Contact us within 30 days of delivery
Email: trisha@thecentrestone.com or sahil@thecentrestone.com
Phone: Trisha +971 556 919 786 | Sahil +971 509 685 805
Step 2: Receive return authorization
We'll provide a Return Authorization (RA) number and instructions
Step 3: Ship your return
Securely package the item with all original materials
Include the RA number
Use a tracked, insured shipping method
Step 4: Receive your refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
Exchanges
We're happy to exchange items for a different size, style, or product of equal or greater value. Contact us to arrange an exchange.
Complimentary Ring Resizing
We offer one complimentary ring resizing within 60 days of purchase. Simply contact us to arrange resizing service.
Refund Policy
Refund Processing
Once your return is received and inspected, we'll send you an email confirmation. Refunds are processed to your original payment method within 5-7 business days. Please allow additional time for your bank to process the refund.
Partial Refunds
Partial refunds may be granted for items returned with signs of wear, missing components, or damage not due to our error.
Damaged or Defective Items
Inspection Upon Delivery
Please inspect your jewelry immediately upon delivery. If you receive a damaged or defective item, contact us within 48 hours with photos of the damage.
Our Commitment
We'll replace or repair any item with manufacturing defects at no cost to you. We'll also cover return shipping for defective items.
Lost or Stolen Packages
Insurance Coverage
All shipments are fully insured. If your package is lost or stolen during transit, contact us immediately. We'll work with the carrier to resolve the issue and ensure you receive your jewelry.
Delivery Confirmation
Signature confirmation is required for all high-value orders to ensure secure delivery.
Custom Orders
Custom Order Policy
Custom-designed jewelry is made specifically for you and is generally not eligible for return or exchange unless there's a manufacturing defect or the item doesn't match the approved design specifications.
Design Approval Process
You'll review and approve 3D renderings and specifications before production begins. We'll keep you updated throughout the creation process with photos and videos.
Warranty
Manufacturer's Warranty
All jewelry comes with a manufacturer's warranty covering defects in materials and workmanship. This warranty does not cover normal wear and tear, damage from misuse, or loss of stones due to impact.
Lifetime Support
We're here to support you long after your purchase. Contact us anytime for cleaning, maintenance, or repair services.
Contact Us
Have questions about shipping or returns? We're here to help!
The Centre Stone
Based in Dubai, United Arab Emirates
Phone:
Trisha Patel: +971 556 919 786
Sahil Sanghvi: +971 509 685 805
Email:
trisha@thecentrestone.com | sahil@thecentrestone.com
Shop with confidence at The Centre Stone - your satisfaction is our priority.
